BGD99 - Payments in Bangladesh

This page explains how deposits and withdrawals work for players in Bangladesh. We aim for payments that are simple, secure, and transparent, with clear limits and timelines. Availability depends on your location and account status; some options require verification.

Supported deposit methods (where available)

• Mobile financial services: bKash, Nagad, Rocket (DBBL), Upay
• Bank cards: Visa and Mastercard issued in Bangladesh
• Bank transfers: local online banking where supported

All deposits are credited in BDT whenever possible. If you select another currency, the exchange rate is displayed at payment. Providers may add fees or conversion spreads; we always show our side of costs before you confirm.

How to make a deposit

1. Open the Cashier and select Deposit.
2. Pick a method available on your account.
3. Enter the amount; review fees, limits, and currency.
4. Complete authentication (PIN, OTP, or app approval).
5. Return to the Cashier and confirm your updated balance.

Typical deposit processing times

• Mobile wallets: near-instant after OTP or app approval
• Bank cards: usually within minutes
• Bank transfer: minutes to 1 business day

Withdrawals

We process withdrawals to the method you used for depositing, where regulations allow. If a method can’t receive funds, choose a bank transfer or another approved alternative. For security, the payment account name must match your gaming account.

Verification (KYC)

Before your first withdrawal or if limits increase we may ask for identity and address documents. Verification protects your funds and helps comply with anti-money-laundering rules. Uploading clear images in the account area speeds things up.

Withdrawal timeframes (after approval)

• Mobile wallets: typically minutes, up to 24 hours during network maintenance
• Bank cards: 1–3 business days depending on issuer
• Bank transfer: 1–3 business days; inter-bank delays can occur around holidays

Limits and fees

Minimum and maximum amounts appear next to each method. We do not charge hidden fees; if a provider adds its own charge, we show it before you confirm. Large withdrawals may be paid in instalments to comply with responsible-gaming and security policies.

Security

Payment pages use TLS encryption end to end. Card data is processed by PCI-DSS-certified gateways; we do not store full card numbers. Protect your account: enable two-factor authentication, use unique passwords, and never share OTP codes.

Responsible budgeting

Set deposit caps in line with your entertainment budget and consider time-outs during busy periods. Payments should not create financial pressure. If you are worried about spending, use the account tools or speak to a professional support service.

Troubleshooting

• Deposit shows as successful but balance unchanged: refresh; if missing after 10 minutes, contact support with the reference number.
• Withdrawal pending: check that verification is complete and review the timeframes above.

Notes for Bangladesh

Mobile financial services such as bKash and Nagad are widely used and are available on many accounts here. Service hours and network maintenance can affect speed. For bank transfers, use the exact reference provided to avoid delays. All customers must be 18+.